Everest Fiber Net · Enterprise Grade
Frequently Asked Questions
Reliable, high-performance fiber internet.
High Availability
Network Availability
250+
Coverage Locations
1500+
Fiber Network (KM)
24/7
Technical Support
Frequently Asked Questions
Find answers to common questions about our services
General
Everest Fiber Net is a leading Internet Service Provider (ISP) in Nepal, operating under license from the Nepal Telecommunications Authority (NTA). We provide high-speed fiber optic internet services to residential, business, and enterprise customers across more than 30 districts.
You can check availability by visiting our Coverage page and entering your location in the search box. You can also call our customer support team at +977-83597000 for assistance.
We currently serve customers across more than 30 districts in Nepal, with a strong presence in Karnali, Sudurpaschim, and Lumbini provinces. Our network is rapidly expanding to cover more areas.
Packages & Pricing
We offer a range of packages to suit different needs, including Basic Fiber (100 Mbps), Standard Fiber (250 Mbps), Premium Fiber (500 Mbps), Business Basic (200 Mbps), Business Pro (500 Mbps), and Enterprise Plus (1 Gbps). Visit our Packages page for details.
No. We believe in transparent pricing. There are no hidden feesâwhat you see on our package pricing is exactly what you pay. Installation charges and monthly fees are clearly stated upfront.
Yes, we offer discounts on quarterly and annual prepaid plans. Contact our sales team at +977-83597000 or sales@ewnet.com.np for more details.
No, our services are contract-free with month-to-month flexibility. You can cancel anytime without any penalty.
Installation & Setup
Installation typically takes 24-48 hours after your order is confirmed. Our team will visit your location, assess the site, and complete the installation within the scheduled timeframe.
Installation charges vary by package. Most residential packages have a one-time installation fee of Rs. 1,000 to Rs. 1,500. Some premium and enterprise packages include free installation. Check our Packages page for exact charges.
We provide all necessary equipment including a fiber optic modem/router. Most packages include a free WiFi router. Our installation team will set up everything for you.
Yes, you can use your own router. However, we recommend using our provided equipment for optimal performance and compatibility with our network. Our support team can assist with configuration.
Technical & Support
Our network is engineered for high availability with redundant fiber backbone infrastructure and 24/7 monitoring. Residential and shared packages are provided on a best-effort basis and do not carry a contractual uptime guarantee. Enterprise, DIA, and business services with an executed Service Level Agreement (SLA) include the uptime and restoration commitments defined in that SLA.
Our fiber network is designed to work during power outages with UPS backup at key points. However, you will need backup power for your modem/router to stay connected.
Yes, static IP addresses are available for business and enterprise packages. Contact our enterprise team at enterprise@ewnet.com.np for more information.
You can report service issues by calling our 24/7 technical support at +977-83597000, emailing info@ewnet.com.np, or using the contact form on our Contact page.
Our Fair Usage Policy ensures all customers get a fair share of network bandwidth. While we offer unlimited data, extreme usage may be subject to traffic management during peak hours to maintain quality for all users.
Billing & Payments
We accept multiple payment methods including: bank transfers, mobile banking (Khalti, eSewa), cash payments at our office, and online payment via our customer portal (coming soon).
Bills are generated on the 1st of each month and are due by the 15th. Late payments may result in a service suspension. Please contact billing at billing@ewnet.com.np for any payment-related queries.
Yes, we offer auto-pay options through bank mandates and mobile banking. Contact our billing department to set up automatic payments.
Enterprise & Business
We offer Dedicated Internet Access (DIA) with custom SLAs, Managed Network Security & Firewall Solutions, Enterprise Cloud & Data Storage Connectivity, and Point-to-Point Wireless & Leased Line Circuits.
Yes, we provide custom SLAs for enterprise and business customers. Our SLAs include guaranteed bandwidth, uptime commitments, and priority support. Contact our enterprise team for a customized proposal.
Business packages include dedicated bandwidth, priority support, SLA-defined uptime commitments, and SLAs. Residential packages are designed for home users with shared bandwidth and standard support.
Still Have Questions?
Our team is here to help you with any questions you may have.